Exchanges and Returns

RETURN & EXCHANGE POLICY

At DopeKicksWorld, we want you to feel confident with every purchase. If you need to return or exchange an item, our Support Team is here to assist you.

We accept eligible returns and exchanges within 30 days from the delivery date.

Before sending any item back, please contact our Support Team first at support@dopekicksworld.com. We will review your request and provide you with the appropriate return instructions.

Return shipping costs for the original item are the customer’s responsibility.

Return Eligibility

To be eligible for a return or exchange, your item must be returned in the same condition in which it was received.

The following requirements must be met:

  • The item must be unworn and unused.
  • The item must not have been washed or placed in a dryer.
  • All original sewn-in or hang tags must remain attached.
  • The item must be free from smoke, odors, pet hair, human hair, stains, dirt, scuffs, scratches, or other signs of wear or damage.
  • Original packaging and accessories must be included where applicable.
  • The return or exchange request must be made within 30 days from the delivery date.

When trying on footwear, please do so carefully and avoid marking the soles or damaging the original shoe box or packaging.

Returns or exchanges that do not meet these requirements may not be accepted.

How to Start a Return or Exchange

Please do not send your purchase back before contacting our Support Team.

To request a return or exchange, please contact us at support@dopekicksworld.com and prepare the following information:

  • Order information
  • Item(s) you wish to return or exchange
  • Reason for the return or exchange
  • Clear photos or videos of the item, including the size label on the shoe box, the size label inside the shoes, and the full pair together
  • Unboxing video, if available, especially for damaged, defective, incorrect, or missing items

Note: If our Customer Support Team needs additional photos or information, please kindly provide them as requested. This helps us review your request with the relevant teams, protect your interests, and avoid unnecessary delays. Our Support Team will then provide the next steps and return instructions. 

Please do not send your purchase directly to the manufacturer, as they do not handle return shipments. If a package is sent to the wrong address and lost, we may not be able to assist with your request.

We recommend using a trackable shipping service and keeping your proof of postage and/or tracking number until your return is fully processed. DopeKicksWorld is not responsible for packages lost, stolen, or damaged in transit.

All returned items will be inspected upon receipt.

Refunds

Once your return is received and inspected, we’ll send you an email confirming receipt and notifying you whether your refund has been approved or rejected. If approved, your refund will be processed and credited to your original method of payment. Please note that processing times may vary depending on your bank or payment provider.

If you haven’t received your refund after it has been processed, please check with your bank or payment provider first. If you still need assistance, contact us at support@dopekicksworld.com.

For more information about refunds and payment processing, please visit our Payment Help  page.

Exchanges

If you are not satisfied with your purchase, you may request an exchange for a replacement product within 30 days from the delivery date, provided that the item meets our Exchange Policy requirements.

To request an exchange, please contact:

support@dopekicksworld.com

Please include your order number and the details of the item you would like to exchange.

All exchange items are subject to inspection before the exchange can be approved.

Please contact our Support Team before sending the item back so that we can provide you with the appropriate instructions.

Items Not Eligible for Return or Exchange

Unless otherwise approved by our Support Team, we cannot accept returns or exchanges for items that:

  • Have been worn or used
  • Have been washed or dried
  • Are missing original tags
  • Are missing required original packaging or accessories
  • Have stains, dirt, scratches, scuffs, or other signs of wear
  • Have smoke, perfume, or other strong odors
  • Have pet hair or human hair
  • Have been damaged after delivery
  • Are returned more than 30 days after delivery
  • Are otherwise not in the condition in which they were received

All returned items are subject to inspection.

Need Help With Your Return?

We’re here to help.

If you have any questions about your return or exchange, please contact us before sending your item back.

Email: support@dopekicksworld.com
Phone: +1 (415) 666-2889
Whatsapp: +1 (440) 313-9634

You can also find answers to frequently asked questions in our Help Center.